| |
 |
|
|
| |
 |
![]() |
|
![]()
Mike Fitzmartin – President ![]()
Mike Fitzmartin brings over 15 years of leadership experience
in multi-site customer contact centers within the bankcard,
telecommunications, retail credit, and satellite industries.
Mike joins Apelles from a top five provider of outsourced
customer contact solutions, where he served as Senior Vice
President of Outsourcing Operations. Leading large multi-site
teams supporting every touch point in the customer lifecycle,
from acquisition and fraud prevention, through customer care
and retention, on to first and third party collections, Mike’s
experience brings a full complement of skills to Apelles.
His background with diverse organizations from start-ups to
Fortune 100 companies have allowed him to lead teams of up
to 1,800 associates across multiple contact centers supporting
over 4 million customers at a time. Mike has been responsible
for benchmark performance in the areas of employee retention,
customer loyalty and profitability giving him a broad understanding
of best practices and how to implement them. Besides living
and breathing the customer contact center life, Mike enjoys
boating and spending time with his wife and 4 children.
|
|
| |
|
|
![]()
Patrick Bennett – Chief Financial Officer ![]()
Patrick Bennett, CPA, brings over 17 years of accounting and
management experience to Apelles, most recently as director
of finance for a leading logistics organization. With over
6 years of experience working with a Big Five accounting firm
and 11 years as a controller for a $3 billion revenue wireless
communications company, Patrick’s background covers
a broad spectrum. His responsibilities have included accounting,
financial reporting, budgeting, along with financial planning
and analysis. Patrick has extensive experience with relational
databases and maintains a strong track record of using technology
to drive higher performance. His experiences have involved
numerous acquisitions, mergers and business consolidations,
giving him excellent change management leadership skills and
an understanding of how this affects all of his customers
and suppliers. When Patrick isn’t crunching numbers,
he can be found on the golf course, or spending time with
his wife and 4 children.
|
|
| |
|
![]()
Carl Bloecher – Vice President of Operations
![]()
Carl Bloecher has over 22 years of customer contact center experience
with a strong focus on first and third party collection operations
leadership. Most recently, Carl served as associate director
of financial services for Verizon Wireless. In this role he
directed a team of over 150 associates to benchmark performance
in the areas of bad debt control, customer loyalty, and employee
retention. Carl began his career in Collection Operations with one
of the nations largest 3rd party collections organizations,
and on the first party side with Limited Credit Services (Alliance
Data Systems). He then joined a startup third party contact
center called Continental Claims, Inc. (CCI) as Director of
Marketing and Sales Operations. Carl’s responsibilities
included creating Marketing and Sales Strategies, as well as
Sales Strategy execution. During his tenure with CCI, Carl negotiated
collection contracts in bank card services, utilities, medical
industry, cellular communications, and early outsourcing collection
of pre-write-off accounts. When Carl isn’t driving performance
for his clients, he can be found enjoying the outdoors with
his wife and their twin boys. |
|
| |
|
![]()
John Sacco – Vice President of Systems and Strategy ![]()
John has been involved with call center technology for over
7 years now. He brings over 9 years of collection and call center
experience to Apelles. John’s experience includes planning,
designing and implementing several different technologies, including
automated dialers, automatic call delivery (ACD) systems, and
collection and billing systems, across multiple centers. His
expertise in this area has helped to merge and consolidate many
different platforms by taking several centers to directional
platforms and achieving goals set to improve efficiency. Prior
to Apelles John served as the Associate Director of Operations
for the Midwest Region of Verizon Wireless and the Director
of Dialer Operations and Collection Strategies for Intellirisk
Management Corporation. When John isn’t reworking technology,
he can be found hiking, playing golf, coaching little league
baseball or just hanging out with his dog, Molson, watching
sports and making homebrew. |
|
|
|
