| Having the technology is one thing…having
the team that knows how to put it to work and optimize it is another.
The fact that we have such a talented team of associates putting our
technology to work each day, truly separates us from our competition.
Apelles has implemented an integrated Customer Management System utilizing
the latest technologies from the following companies:
Ontario Systems
Sonicwall
Microsoft
Adtran
Dell Servers and PC’s
eCommerce Group
FACS®
The FACS® system design and architecture provides a flexible way to support and maintain
all of our client’s needs. FACS allows for unique design and
strategy on a client by client basis allowing us to provide the
best possible solution to managing each client’s customer
needs.
Guaranteed Contacts™
An integrated inbound/outbound telephony solution that utilizes predictive dialing
and call blending capabilities. GC is fully integrated with FACS
allowing for a more efficient way of contacting customers. The automatic
number identification process allows us to route calls more effectively
to appropriate specialists. With GC, we are able to utilize virtual
dialing capabilities that allow us to reach customer segments that
require different types of contacts.
GC Monitor™
A Management and auditing tool that allows us to effectively and efficiently deploy resources
in order to provide the best coverage. GC Monitor provides immediate
insight into Specialist productivity and overall company performance.
Voice Trak™
Transaction recording software that is utilized to record conversations between the specialist
and customer. The recordings can then be archived and stored for
coaching/training purposes, on-line transaction verification, replaying
conversations to the customer, and creating an audit trail.
DISC™
A full integrated document imaging system that allows us to convert paper documents into electronic
files and attach them to customer accounts. Specialists can then
review these documents while working the account with the customer.
OSC Link™
This application brings together 3rd party service providers with our Customer Management System.
Integrated services include letter services, credit reporting, skip
tracing services and business forms. This product allows for seamless
integration with our vendor partners to make transactions and processes
update directly.
Enable™
A module that gives the ability to create file formats that will be imported into and exported out
of our Customer Management System. This tool gives the flexibility
to manage multiple client/vendor formats for ease of input and output
of data for new business, payments, and exchanging data with client/vendor
host systems.
SonicWall Security
A powerful packet inspection firewall that ensures the integrity and
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