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The team at Apelles has experience supporting all facets of the customer lifecycle. This background was obtained with a wide range of businesses, which helps the team identify creative solutions for your customers. We make it our business to know yours. The result is an organization filled with knowledgeable associates who are not only ready and willing, but who are able to help your company grow and exceed your customer’s expectations. Our objective is to provide you with tailored solutions personalized to meet your company's needs and objectives. Our “unique approach to customer contact” will leave you with a new appreciation of outsourcing.

Customer Welcome Account Status Customer Usage Customer Loyalty Accounts Receivable Outsourcing Services Debt Recovery Services Fraud Management Services

Customer Welcome Proactively contact new customers with a personalized welcome message to verify their account detail, contact information, and initial perceptions of your program. Decrease costs by reducing return mail Resolve new customer issues early in the lifecycle and increase customer loyalty Reduce Subscription Fraud Losses through proactive validation of customer data Account Status Decrease the number of routine, costly and non-revenue producing calls by proactively letting customers choose from a list of notifications that update them on changes to their accounts. Greatly enhance customer loyalty Provide account-specific information and give customers a more meaningful dialog with your company Reduce call handling expense Customer Usage Proactively contact low revenue/usage customers to offer service review and drive incremental revenue enhancement. Increase customer satisfaction and loyalty Increase revenue Improve brand recognition Customer Loyalty Selectively contact profitable customers to offer them a reward or incentive for their business, or up sell them. Reward your premium customers with premium service and they will return the favor through loyalty and usage Increase revenue Accounts Receivable Outsourcing Services Multi-faceted strategies targeting delinquent customers providing them with a variety of payment options to get them current as quickly as possible. Reduce cost of collections by leveraging Apelles automated payment technologies Improve customer retention through early identification of service issues Lower bad debt expense by deploying early stage strategies Debt Recovery Services Integrated recovery strategies designed around your bad debt portfolio utilizing leading edge technologies. Increased liquidation rates Improved bottom line cash flow Re-acquire customer at a lower cost Fraud Management Services Solutions targeting each touch point in the customer life cycle leveraging Apelles’ technology and data access. Reduce acquisition cost Reduce fraud losses Improve customer brand perception