Why should I consider partnering with Apelles for my contact center needs?
Apelles has the experience, leadership and leading edge technology to provide exceptional results and unmatched service impacting your bottom line!

What type of technology capabilities do you have?
Apelles utilizes the Ontario Systems FACS™ platform with integrated predictive dialing and recording capabilities as well as many other leading edge tools on the market.

Do you collect accounts on a flat fee or contingency basis?
Apelles is able to collect accounts on either a contingency or a flat fee basis. In addition, customized fee structures can be developed based on the nature of the project.

What type of training do you provide associates?
Apelles offers a training environment that incorporates adult learning principals into an objective-based modular training curriculum. Additional ongoing advanced learning and career development programs are also available.

What do you bring to the table that differentiates you from your competition?
The unique culture and highly talented team of associates at Apelles allows us to differentiate ourselves from our competition. The goal is to be an "employer of choice", allowing us to attract and retain the best talent available. This not only benefits us but our client-partners as well.

What are your reporting capabilities?
Apelles utilizes Seagate Crystal Reporting software and Microsoft database and spreadsheet tools, as well as, many other methods to deliver customized reporting in the format that best suits our clients.